Listen and Respond
When it comes to social media, it’s important to understand that you can’t control the conversations taking place about your brand. You can, however, show that you care about what your customers have to say by listening and responding to their concerns.
The Customer is Always Right
We can help you create and maintain social media communities that perform diverse roles, from focus groups to surveys to socially aware intranets, so you can keep track of people’s attitudes towards your products and services. This enables you to highlight positive feedback and respond to negative feedback in a constructive manner. Remember, your brand isn’t what you say it is, it’s what your customers say it is.